Learners Handbook

Health and Wellbeing

We care about your whole self.

• Wellbeing check-ins
• Mental health first aiders on site
• Advice on stress, sleep, relationships, and resilience
• Help to access NHS and local services

Paying for your learning

We can advise you about -

• Tuition fees and payments
• Bursaries, grants, and travel support
• Emergency hardship funds

Complaints Procedure

Your voice matters - even when things go wrong.

• Clear steps to raise a complaint
• Anonymous options available
• Fair investigation and timely response
• Escalation routes if needed

Assessment and Appeals

We keep things fair and transparent.

• Clear marking criteria and feedback
• Appeals process for grades or decisions
• Support during appeals
• Academic honesty and integrity guidance

Learner Voice

You help shape your learning experience.

• Learner councils and learner forums
• Feedback surveys and suggestion boxes
• Influence on curriculum
• Recognition for active participation

British Values

• Democracy - your vote and voice count
• Rule of Law - know your rights and responsibilities
• Individual Liberty - be yourself, safely and freely
• Mutual Respect and Tolerance - learn from different cultures and beliefs

E-safety

Stay smart and safe online.

• Responsible use of Hull Training and Adult Education devices and platforms
• Cyberbullying prevention and reporting
• Protect your personal data and passwords
• Think before you post - your digital footprint matters

Access the E-Safety Policy.

Support Services

We offer more than just lessons.

• Careers advice and CV workshops
• Learning support for dyslexia, ADHD, and other needs
• ESOL and language support
• Guidance with housing, transport, and finances
• Enrichment activities, clubs, and volunteering

Creche Facilities

Supporting learners with families.

• Safe, qualified childcare on-site at the Park Avenue Centre
• Affordable fees and funding support
• Staff trained in safeguarding and early years care

Access information on Childcare Support.

Health and Safety

As a department of Hull City Council, we follow their Health and Safety policies and procedures. We work with qualified advisors to ensure we provide a safe learning environment. Your tutor will discuss health and safety with you at induction, and you are able to ask to see all our policies at any point throughout your learner journey. Just ask and you can read yourself or we will explain them to you.

All safety procedures, including Fire evacuation will be explained to you at Induction. Ensure you are aware of Hull Training and Adult Education procedures and ask any member of staff for clarification if required.

How to Make a Complaint

If you are unhappy with any aspect of your learning programme or your experience with Hull Training and Adult Education, we will investigate and try to resolve the matter to your satisfaction. Our complaints' procedure is in place to deal with any issues that arise, quickly and fairly. In the first instance you need to talk to your tutor, or any Hull Training and Adult Education member of staff.

You can also submit online, by completing the customer feedback form.