The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types.
If you want to be an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries this apprenticeship could be for you.
Course information
During this course you will learn a full range of skills that you will need in your role including -
- business knowledge and understanding
- customer journey knowledge
- knowing your customers and their needs/customer insight
- customer service culture and environment awareness
- business-focused service delivery
- providing a positive customer experience
- working with your customers/customer insights
- customer service performance
- service improvement
- team working
- equality
You will work towards gaining an apprenticeship standard in customer services. The apprenticeship standard contains a list of skills, knowledge and behaviours you will need to have learnt by the end of your apprenticeship.
Entry requirements
- You need to be aged 16 years and over
- GCSE Grade (C/4) and above in maths and English (or equivalent) if you do not have these grades then call or email to discuss
- You need to be employed to start this course. If you are not employed then we can help look for an employer
Course duration
15 months plus 3 months End Point Assessment (EPA)