Customer Service Practitioner Apprenticeship (Level 2)

Overview

Course Information

Entry Requirements

Potential Careers

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Customer Service Practitioner Apprenticeship (Level 2)

Venue: Craven Park Training and Enterprise Centre, Poorhouse Lane, Hull, HU9 5HE

Duration: 12 months plus three months End Point Assessment (EPA)

Enrolment information: If you would like to discuss this apprenticeship standard further please call our Business Engagement team on 01482 614157 or email Business.Engagement@hullcc.gov.uk

Why this apprenticeship?

This apprenticeship is for individuals working within an office-based customer service environment. The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation.

You will learn how your actions influence the customer experience and how to provide a high-quality service to customers, which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.

You may be the first point of contact and work in the private, public, or charity sector.

Entry Requirements

You need to be aged 16 years and over

GCSE Grade (D/3) and above in maths and English or willing to study and achieve Functional Skills at Level 1

Course Content

Regulations and legislation
Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge
Reflection and self-development
ICT including using the company’s bespoke packages

What qualifications will I achieve?

You would achieve:

Customer Service Practitioner Level 2 Apprenticeship Standard
GCSE Grade (D/3) and above in maths and English or willing to study and achieve Functional Skills at Level 1

What can I do after this apprenticeship?

Listed below are some potential career pathways once you have completed your apprenticeship with us:

Customer Service Assistant
Customer Service Administrator
Customer Service Advisor
Client Relations Associate
Receptionist

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