Customer Services Specialist - Level 3 (Employer)
Hiring an apprentice is an excellent addition to your business.
In a world of increasing skills shortages, an apprentice can close that gap and add a new dynamic to your business.
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types.
if you wish to upskill a member of staff or hire an apprentice to be an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries this is the right apprenticeship.
Course information
During this course the apprentice will learn a full range of skills that they will need in their role including -
- business knowledge and understanding
- customer journey knowledge
- knowing your customers and their needs/customer insight
- customer service culture and environment awareness
- business-focused service delivery
- providing a positive customer experience
- working with your customers/customer insights
- customer service performance
- service improvement
- team working
- equality
The apprenticeship standard contains a list of skills, knowledge and behaviours required to have learnt by the end of the apprenticeship.
Course duration
15 months plus 3 months End Point Assessment (EPA)
Funding and Incentives
Large Businesses
Employers from both the public and private sectors, with a payroll of more than £3 million, will have to pay a 0.5% into the levy fund to pay for apprenticeships. Levy paying employers will be able to reclaim their contribution via their Digital Account Service to “pay” for apprenticeship training and assessments.
Small Businesses
If you hire a 16 to 24 year old Apprentice after the 1 October 2026 you could be eligible to claim a £2000 incentive payment from the Government
Employers who do not pay into the apprenticeship levy who employ an apprentice aged 16 to 21 years old will not be required to make any financial contribution towards their cost of training. If the apprentice is aged 22 or over then the company would pay a 5% contribution (£250) payable in instalments if required.
16 to 18 Incentive Grant - all companies
All size businesses will receive a £1,000 cash incentive for employing a 16 to 18 year old apprentice.
Contact us
Please call on 01482 615 349 or email on business@hullcc.gov.uk