Customer Services Practitioner - Level 2 (Employer)
Hiring an apprentice is an excellent addition to your business.
In a world of increasing skills shortages, an apprentice can close that gap and add a new dynamic to your business.
This apprenticeship is for individuals working within an office-based customer service environment. The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation.
They will learn how actions influence the customer experience and how to provide a high-quality service to customers.
Once completed an excellent progression apprenticeship would be the Customer Services Specialist or the Business Adminstration level 3 apprenticeships
Course information
During this course the apprentice will learn a full range of skills that they will need in their role including -
- regulations and legislation
- interpersonal skills
- communication
- influencing skills
- personal organisation
- dealing with customer conflict and challenge
- reflection and self-development
- ICT including using the company’s bespoke packages
The apprenticeship standard contains a list of skills, knowledge and behaviours required to have learnt by the end of the apprenticeship.
Course duration
12 months plus 3 months End Point Assessment (EPA)
Funding and Incentives
Large Businesses
Employers from both the public and private sectors, with a payroll of more than £3 million, will have to pay a 0.5% into the levy fund to pay for apprenticeships. Levy paying employers will be able to reclaim their contribution via their Digital Account Service to “pay” for apprenticeship training and assessments.
Small Businesses
If you hire a 16 to 24 year old Apprentice after the 1 October 2026 you could be eligible to claim a £2000 incentive payment from the Government
Employers who do not pay into the apprenticeship levy who employ an apprentice aged 16 to 21 years old will not be required to make any financial contribution towards their cost of training. If the apprentice is aged 22 or over then the company would pay a 5% contribution (£250) payable in instalments if required.
16 to 18 Incentive Grant - all companies
All size businesses will receive a £1,000 cash incentive for employing a 16 to 18 year old apprentice.
Contact us
Please call on 01482 615 349 or email on business@hullcc.gov.uk